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Order Management Specialist
Indianapolis, IN 46241 US
$19.50 First Shift
Here’s what you will need:
- Minimum of 2 year's experience in data entry and/or customer service
- Customer service and order processing experience desired
- Skilled in Windows, Microsoft Office, Intuitive ERP and Master Shipper
- Detailed oriented with a history of accurate and efficient data entry skills
- Be able to follow and establish procedures, ability to multi-task, stay focused and operate under pressure
- Can work both independently and as part of a team in a fast-paced environment
- Excellent communications skills are needed to effectively work with departments to support Account Management fully
- High school graduate with some college preferred
- Data entry (item cards, sales order cards, work orders, purchase orders, Master Shipper order entry)
- Supporting Account Managers with month-end activities or other administrative requirements as needed
- Following procedures and work instructions as applicable
- Working collaboratively with your supervisor on work statuses and process improvement suggestions
- Monitor and verify order accuracy, pricing, and availability of product
- Communicate with customers and other relevant departments to address order inquiries, resolve issues, and provide order status updates. Maintain a high level of customer service and professionalism.
- Monitor and manage inventory levels to ensure products are available for timely order fulfillment. Coordinate with inventory and procurement teams to replenish stock as needed.
- Maintain accurate and organized records of all orders, invoices, and related documents. Ensure compliance with record-keeping requirements.
- Continuously evaluate and streamline order management processes to enhance efficiency and accuracy. Implement best practices and automation where possible.
- Follow-up on production workorders, receipts, procurement, returns, and MDRs as needed
- Update client information in the CRM (Sage)
- Maintain accurate information in ERP, including correct item master set-up for each product.