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Returns Clerk

Indianapolis, IN 46241

Posted: 04/02/2026 Category: Light Industrial Job Number: WD83229330 Pay Rate: $17 / hour

Job Description

BESTAFF is looking for an experienced RMA Clerk.  The RMA will manage, process, and perform all return transactions including receiving returns to stock and put way. Manage and control return and QA hold inventory accuracy through weekly physical counts. Assist Warehouse & Distribution Manager and inventory analyst with inventory management and accuracy. Support and assist with all operation projects and special assignments.Support and assist all Warehouse and Fulfillment functions;                                                  Receiving, Receiving Incoming Inspection, Inventory
Pay Rate: $17.00 hourlyM-F 7:00AM-3:30PM
Management, Returns, Kit Audit, Parcel and Freight shipments, and Order ProcessingResponsible for RMA inventory and be able to manage and control returns through return programJob responsibilities:
  1. Responsible for return processing, physically and systematically, through the Return Management System.
  2. Responsible for RMA inventory and be able to manage and control returns through return program.
  3. Responsible for monitoring and managing return disposition daily as required by the process and based on clients’ disposition requirements
  4. Manage all return transactions including monitoring daily transactions for accuracy
  5. Responsible for managing QA Hold inventory and QA Hold transactions
  6. Generate cycle count reports and RMA reports
  7. On time Return receiving, physical handling, and disposition
  8. Perform data entry for cycle counts and returns on daily basis
  9. Responsible for updating and monitoring Return Database
  10. Manage, update, and keep all return records
  11. Support and assist Warehouse and Distribution Manager with operations projects, special assignments and order processing including quotes
  12. Support and assist Warehouse and Distribution Manager with company quality objectives and department goals and metrics; develop and use collaborative relationships to accomplish department goals
  13. Support all operations projects including ESA Fulfillment project as needed
  14. Support warehouse Inventory Analyst and personnel in cycle counts, and physical counts
  15. Support receiving personnel in incoming inspection
  16. Responsible for overall inventory accuracy
  17. Support Warehouse and Distribution Manager to control the flow of materials in and out of the warehouse
  18. Support and assist Warehouse and Distribution Manager to maintain excellent control of returns, inventory accuracy, company quality objectives, department goals and metrics, Incoming Receiving Inspection, Fulfillment operations and Order processing
  19. Ability to maintain a strong relationship and communicate with Account Management and other teams to understand their needs
  20. Completes month-end close to provide timely information for billing to the Account Managers for month end close as required
  21. Support Warehouse and Distribution Manager to maintain excellent warehouse management standards
  22. Maintain overall cleanliness of the warehouse
  23. Perform daily tasks with considerations of waste minimization, and other environmental considerations
  24. Adhere to the environmental policy and be aware of significant environmental impacts related to job
  25. Support the Environmental Management System (EMS) implementation as directed by the supervisor
  26. Inform the supervisor regarding any accidents or nonconformities that may affect the environment and, if possible, report any environmental nonconformity using the CAPA system
  27. Provide suggestions for improving the EMS to the supervisor, management or by using the suggestion box
Additional requirements:
  • Will be required to perform other duties as requested, directed or assigned
Physical Requirements
  1. Must be able to move around freely in the facility and lift samples up to 30 lbs.
  2. Must have excellent eyesight
  3. Must be able to work with phone and extensively with computer
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