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Returns Supervisor
Job Description
Returns SupervisorIndianapolis, IN | Temp-to-Hire | $55, 000/yearFull-Time | Extended hours may be required during peak season About the RoleBESTAFF is hiring an experienced Returns Supervisor to lead the returns department for a growing distribution partner in Indianapolis, IN. You' ll lead a team of up to 20 associates, keep daily returns processing on schedule, and be the go-to person as SOPs are built out for each client. You' ll report directly to the GM.What You' ll Do
- Lead a team of up to 20 associates in the returns department
- Follow customer instructions and report all nonconformance
- Work with Customer Service on invoicing and billing inquiries
- Track labor as needed for invoicing to specific clients
- Work closely with leadership as SOPs are developed for each client
- Work closely with the Customer Service team to ensure returns are processed daily
- Locate HOT requests via tracking numbers and pull those forward
- Develop a strategy to ensure all inbound returns packages are processed in a timely manner
- Revamp the flow of the returns area as needed
- Report issues as they arise
- Champion safety and lead by example
- 5+ years of experience in a warehouse environment
- Experience with OMS (Order Management Systems) and WMS (Warehouse Management Systems)
- RF scanner experience, including inventory put-aways once returns are processed
- Experience with RMAs and the overall returns process a big plus
- Computer literate with strong Excel and Microsoft Office skills
- Excellent communication skills and able to lead a team
- Detail-oriented and highly organized
- Data-driven, able to meet deadlines and daily production goals
- Able to work independently with minimal supervision
- Team player who works well with other supervisors and floor associates
- Strong sense of urgency and ownership of the department
- Bilingual required
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Ready to take the next step in your career? Explore our job opportunities in the vibrant area around Plainfield, Indiana, and discover the endless possibilities for growth and success. Known for its picturesque landscapes and charming small-town feel, Plainfield is a hidden gem for job seekers. From the iconic Shops at Perry Crossing and the historic trails of the Vandalia Trail to the delectable Indiana pork tenderloin sandwiches and Hoosier hospitality, Plainfield offers a unique blend of culture and opportunity. Don't miss the chance to be a part of this dynamic community, where art galleries like the Gallery on the Square, theaters such as the Hendricks Civic Theatre, and the exhilarating races at the Lucas Oil Raceway create a vibrant tapestry of experiences. Embrace the spirit of Plainfield and start your journey towards fulfilling career prospects today.